Genting Privacy Policy

We respect your privacy and are committed to protecting your personal data when you play with us. This Genting Privacy Policy explains how we, Skill on Net Ltd, the operator of Genting Online Casino, collect, use, store and share information about you when you visit our website, register an account, or use our services. By using Genting Casino, you agree to the practices described in this policy. If you have any questions about how we handle your data, you can contact us at dpo@Genting Casino.com.

Who We Are

Genting Online Casino is owned and operated by Skill on Net Ltd (Malta, Reg. No. C50024), with its registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Our payment processing agent is Skill On Net Limited (Reg. No. 14264775), based in London, United Kingdom. The Genting brand is operated under licence by Genting Casinos UK Limited, part of the Genting Group. We operate under the authority of the UK Gambling Commission, account number 39326, and we are legally required to verify your identity and protect your personal information in line with UK data protection law.

Information We Collect

When you register at Genting Casino or continue using our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with our legal obligations as a licensed gambling operator.

• We collect your registration details, including your name, date of birth, address, email address and phone number
• We gather identity verification documents such as proof of ID and proof of address
• We record your payment information when you use Visa, Mastercard, PayPal, Trustly, Skrill, Payz, Paysafecard, Apple Pay or Google Pay
• We track your gaming activity, including deposits, withdrawals, wagers, bonus usage and session history
• We log technical data such as your IP address, device type, browser information and login times
• We store your communications with our customer support team
• We collect information related to your Members' Club status and loyalty points if applicable

How We Use Your Information

Our use of your personal data is limited to purposes that are lawful, transparent and necessary for operating Genting Casino responsibly. We at Genting use your information for the following reasons:

• We verify your identity and age to ensure you meet the minimum legal requirements for gambling
• We process your deposits and withdrawals securely through our approved payment partners
• We administer bonuses, promotions and our Members' Club loyalty programme
• We monitor accounts for signs of problem gambling and apply responsible gambling tools where needed
• We detect and prevent fraud, money laundering and breaches of our terms and bonus policy
• We send you service-related communications and, where you have consented, marketing offers
• We comply with our obligations under UK Gambling Commission licensing requirements

Legal Basis for Processing

At Genting, we process your data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations as a regulated operator, and your consent where applicable, such as for marketing communications. You may withdraw consent for marketing at any time through your account settings or by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, our casino may share your information with trusted third parties where necessary to operate our services effectively.

• We share data with payment providers to process deposits and withdrawals
• We share information with identity verification and anti-fraud service providers
• We disclose data to regulatory bodies such as the UK Gambling Commission when legally required
• We may share information with eCOGRA for independent dispute resolution purposes
• We work with IT and hosting providers who support our website infrastructure
• We may disclose information to law enforcement agencies when required by law

Cookies and Tracking Technologies

Genting Casino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. Our Genting Cookie Policy provides further detail on the categories of cookies we use and how you can manage your preferences through your browser settings.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations as a UK-licensed operator. Financial and identity records are typically retained for a minimum period required by anti-money laundering regulations, even after your account is closed.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. Our systems use encryption and secure protocols to safeguard sensitive data, including payment details and identity documents submitted during account verification.

Your Rights

As a player at Genting Online Casino, you have rights regarding your personal data under applicable UK data protection law. We want you to feel confident that we respect these rights fully.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we erase your data where it is no longer necessary
• You can object to or restrict certain types of processing, including marketing
• You have the right to request a copy of your data in a portable format
• You can lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data

To exercise any of these rights, please contact our data protection team at dpo@Genting Casino.com, and we will respond to your request within a reasonable timeframe.

Responsible Gambling and Affordability Checks

As part of our commitment to responsible gambling, we conduct affordability assessments, particularly for Members' Club accounts, and may request additional information to ensure your gambling activity remains sustainable. We use account monitoring tools to identify patterns that may indicate harm and may reach out proactively with support resources.

International Data Transfers

Where your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the same level of protection required under UK data protection law.

Children's Privacy

Genting Casino is intended exclusively for adults who meet the applicable legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and regulatory requirements.

Changes to This Policy

We may update this Genting Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of Genting Online Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy or how we manage your personal data, please contact us at contact@Genting Casino.com or reach our data protection officer directly at dpo@Genting Casino.com. Our support team is also available via live chat between 06:00 and 00:00 GMT daily to assist with any privacy-related queries.